“Have a question? We’ve got answers.”

Frequently Asked Questions

📦 Where is my order?

Orders are processed within 1–3 business days.
Shipping typically takes:

  • United States: 7–12 business days

  • International: 10–20 business days

Once your order ships, you’ll receive a tracking number via email.

🚚 Why is my order taking longer than expected?

Sometimes delays happen due to:

  • High demand

  • Shipping carrier delays

  • Customs (for international orders)

We appreciate your patience—your order is on the way!

🔍 How do I track my order?

Once your order ships, you’ll receive an email with your tracking number.

If you didn’t receive it, contact us at:
support@shopfidgees.com

❌ Can I cancel or change my order?

You can cancel or modify your order within 12 hours of placing it.

After that, your order may already be processed and cannot be changed.

🔁 What is your return policy?

We offer a 30-day return policy.

  • Items must be unused and in original condition

  • Customers are responsible for return shipping

  • Damaged or incorrect items qualify for a free replacement or refund

For full details, please see our Return & Refund Policy.

💥 What if my item arrives damaged or defective?

No worries—we’ve got you covered.

Contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item

We’ll send a replacement or issue a refund.

💳 What payment methods do you accept?

We accept major credit/debit cards and secure online payments.

📍 Do you ship internationally?

Yes! We ship worldwide.

Shipping times may vary depending on your location.

🧸 Are your products safe for kids?

Our products are designed to be safe and fun. However:

  • Recommended for ages 3+

  • Adult supervision is advised for younger children

📩 How do I contact you?

You can reach us anytime at:

support@shopfidgees.com

We typically respond within 24–48 hours.

📦 I entered the wrong shipping address—what do I do?

Contact us immediately at support@shopfidgees.com.

We’ll do our best to update it, but we cannot guarantee changes after processing.

🛑 My tracking says delivered, but I didn’t receive it

Please:

  1. Check around your property

  2. Ask neighbors or household members

  3. Contact your local carrier

If you still need help, reach out to us.

🎯 Do you offer refunds if I don’t like the product?

Yes—returns are accepted within 30 days as long as the item is unused and in original condition.

 

Still need help? Email us at support@shopfidgees.com